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MTA’s Performance Improvement
Welcome to the MTA’s Performance Improvement Website!
The Maryland Department of Transportation’s Maryland Transit Administration (MTA) is implementing a business-like approach to managing and delivering safe, efficient and reliable transit service across Maryland with world-class customer service. One way we are driving toward this vision is by measuring key performance indicators to ensure accountability for results. There are three key metrics addressed on this web page along with their respective goals and improvement plans. Those three metrics are:
1. Cantidad de pasajeros
2. On-Time Performance
3. Farebox Recovery
This web page will engage our riding public by providing key performance indicators for MTA service and cultivate public interaction regarding our service. MTA’s goal is to create a high-quality transit system that provides exceptional service to riders who depend on the MTA for daily living and who view MTA’s services as a great alternative to private transportation. Again, we are striving to become an exceptional organization that delivers safe, efficient and reliable transit with world-class customer service delivered by employees who care and are committed to excellence.
We greatly value your comments and/or suggestions regarding this web page. Please feel free to contact us at http://mta.maryland.gov/contact-mta or (410) 539-5000 (toll free: 1-866-RIDE-MTA [1-866-743-3682]), Monday through Friday from 6am - 7pm. Just mention the ‘Performance Improvement Website in your comment. Thank you!
CANTIDAD DE PASAJEROS
The MTA measures the number of rides it provides in a metric called ‘Ridership.’ This metric is important because it allows the MTA to understand how decisions and actions impact ridership levels. This data enables the MTA to effectively make changes based on demand for our service, such as connecting riders to a new job center.
The local bus system has experienced multiple years of ridership growth with numbers ranging from 18 million to 20 million rides a quarter. The second quarter of Fiscal Year 2015 (October 2014 through December 2014) stands as a high watermark with roughly 20.5 million rides. Q4 FY16 increased from Q3 by nearly 20 million rides.
Rail and Commuter Bus
The following graph describes ridership for Metro Subway, Light Rail, MARC and Commuter Bus. While Local Bus accounts for roughly 2/3 of all MTA ridership, the rail systems are the second most used modes averaging 2 million rides per quarter. MARC Train has seen increases in ridership while Metro Subway and Light Rail has decreased over recent quarters. Commuter Bus has consistently served roughly 1 million riders per quarter.
Mobility has substantially increased ridership over the last five years. There were roughly 300,000 rides on Mobility and 70,000 on Call-A-Ride in the first quarter of FY10, which has steadily increased to over 500,000 and 145,000 in Q4 FY16 respectively.
Ridership Goal: Improve existing service to help increase ridership on all MTA modes.
Ridership Improvement Plan: Continually improve the customer experience by increasing on-time performance, and the overall level of MTA customer service. Additionally, focus on connecting more people with jobs and opportunities in the region by meeting the changing needs of new and current job centers and residential developments.
ON TIME PERFORMANCE
On-Time Performance (OTP) is a key measurement tool for the MTA that tracks how often the various MTA modes are running on schedule, which reflects the reliability of our service. Meeting our OTP goals is essential for maintaining customer satisfaction and increasing ridership.
Local Bus and Mobility
Local Bus experienced a decrease to 75% in Q4 of FY15, however has steadily increased to 85% in Q4 of FY16.
Mobility has maintained an OTP of 93% or higher during Q3 and Q4 of FY16.
Metro, MARC and Light Rail
Metro OTP usually fluctuates between 95% and 97%. Light Rail, which also tends to fluctuate between 95% and 97%, has increased recent performance to 98% Q4 of FY16. MARC Train has increased from 89% in FY10 to above 93% in Q4 of FY16.
Local Bus – 85%
Light Rail – 95%
Metro Subway – 95%
MARC Train – 93%
Mobility – 92%
OTP Improvement Plan:Improving Local Bus OTP will be the main focus to better serve the largest number of riders. Governor Hogan announced BaltimoreLink. A redesign of MTA’s Baltimore local bus service to improve transit schedules, making them more realistic and in line with current ridership, and traffic patterns.
FAREBOX RECOVERY RATIO
Farebox Recovery measures the operating cost recovered through revenue collection for core services: Light Rail, Local Bus, MARC Train, Metro Subway, and Baltimore Commuter Bus, as stated in Maryland Transportation Article §7-208.
MTA experienced a decrease in the recovery rate from FY12 to FY15, with an 1% increase to 28% in FY16.
Farebox Recovery Goal: Achieve a farebox recovery ratio of at least 35% of the total operating costs for Light Rail, Local Bus, MARC Train, and Metro Subway (Maryland Transportation Article §7-208).
Farebox Improvement Plan: Fares for all MTA modes increased on 25 de junio de 2015. The fare increase will contribute to a higher farebox recovery ratio given constant ridership. By law, MTA cannot increase Core Service fares by more than the amount of CPI inflation every two years without holding public hearings.
ABBREVIATIONS, TERMINOLOGY AND NOTES
The following list describes abbreviations and terms, and provides notes to clarify language used on this web page.
- Mode – A type of transit service. The MTA has six modes (Commuter Bus, Light Rail, Local Bus, MARC Train, Metro Subway and Mobility).
- Ridership – A measure of passenger trips on an MTA mode. The industry term is ‘unlinked-passenger-trips.’ It should not be confused with the number of people who ride the MTA’s service because a single person tends to ride the system multiple times a day. Likewise, because the MTA does not track people as they move through the system, a person who transfers from one bus to another is counted as two distinct rides. This is in line with how transit systems report ridership across the nation.
- OTP (On-Time Performance) – A measure of how often service arrives on time.
- Farebox Recovery – The amount of operating cost that is recovered through revenue.
- Revenue – Money that the MTA generates.
- Operating Cost – An expenditure to run the day-to-day operations of the MTA. It excludes investment in new equipment and similar expenditures, which fall into the capital program.
- FY (Fiscal Year) – The calendar year in which a fiscal ends. The MTA’s fiscal year begins July 1 and ends June 30 of the following year. So, FY15 begins July of 2014 and ends June of 2015.
- CY (Calendar Year) – The calendar year that begins January 1 and ends December 31 of the same year.
- Q1, Q2, Q3 or Q4 – Abbreviations for the quarters of a fiscal or calendar year. Q1 of a fiscal year is July through September of that year. Q1 of FY15 is July 2014 through September 2014.
The MTA’s fiscal year (FY) begins on July 1 of the calendar year. For example, FY 2010 begins on July 1 of 2009. Data is either reported quarterly or annually, depending on the nature of the data.
Quarter 1: July – September
Quarter 2: October – December
Quarter 3: January – March
Quarter 4: April – June